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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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mary Carlo

June 29, 2026

5  out of  5
rating by mary Carlo
"I have been with State Farm since -2001. I have had an excellent experience with Paula Maldonado State Farm Agency. My representative, Coleen, is always available to assist me with any questions I have."
We responded:
"Thank you so much Mary for your kind words. I appreciate you and your loyalty all these years.
Thanks again, Paulette"
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Youssef Malek

June 26, 2026

5  out of  5
rating by Youssef Malek
"Great people, great Service.
Coleen in particular is extremely helpful, she provides valuable information and she doesn’t hesitate to call the insurance company on my behalf to expedite resolutions of any outstanding issues."
We responded:
"Thank you for for the great review. So glad Coleen is always able to help you. We greatly appreciate your business."
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Marion

June 24, 2026

5  out of  5
rating by Marion
"I have been a customer at Paulette Maldonado’s State Farm Insurance office for decades. The office staff has always been great at providing information and assisting whenever I needed to call them. Colleen and Belinda are long time employees and know the business extremely well. Belinda has been awesome over the years and I can depend on her to always assist me with any questions or concerns that I may have. In a time when so many companies have A.I. answering phones or you’re on hold with an annoying phone tree having to press buttons to reach a live person, it is refreshing to be able to call this office and get the help you need immediately with great customer service."
We responded:
"Thank you Marion for taking the time to leave a review. Glad Belinda and Coleen have been able to take care of your insurance needs. My staff and I appreciate your business and your loyalty all these years."
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Brian Helleland

June 23, 2026

5  out of  5
rating by Brian Helleland
"Specialist service and relationship is great. Belinda is amazing."
We responded:
"Thank you Brian for your kind review. Glad Belinda has been able to handle your insurance needs. My office is always here to help you. "
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Tanya Prucher

June 18, 2026

5  out of  5
rating by Tanya Prucher
"I have continued my home and car insurance with this State Farm office for over 30 years. This has included 2 homes and several cars and we have always had the best service. Coleen is quick to respond and always helpful with my requests and questions. I would not hesitate to recommend them to friends and family"
We responded:
"Tanya I,m happy that Coleen and my office have been able to handle all your insurance needs.
Thank you for choosing my office. I appreciate all your business.
















b"
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Ashley Estrin

June 17, 2026

5  out of  5
rating by Ashley Estrin
"Paulette and her staff are all wonderful and so helpful!"
We responded:
"Hi Ashley,
Thank you for your continued loyalty these past years, Your kind words are much appreciated."
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Louise Hernandez

June 12, 2026

5  out of  5
rating by Louise Hernandez
"I just took over the household budget, and I sent an email asking for a breakdown of our coverage. Received a very thorough explanation from Belinda. I told my husband that it is so nice to have the long term relationship we have with Paulette and her team, as they are always responsive, knowledgeable, and genuinely committed to customer satisfaction."
We responded:
"Thank you Louise for taking the time to leave a review. Glad Belinda and my office have been able to take care of your insurance needs. My office and I appreciate your business and loyalty all these years' "
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David Speakman

February 21, 2026

5  out of  5
rating by David Speakman
"I’ve been with this agency for over 30 years. Never had a problem, but excellent service. I’ve placed a few claims over the years and the claim was taken care of right away.
Can’t recommend enough."
We responded:
"Thank you David for taking the time to leave such a kind review. I'm happy you've been pleased with the service my office provides."
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john354

January 6, 2026

5  out of  5
rating by john354
"Coleen Watson is the best. Always helpful and understanding. She deserves a raise."
We responded:
"Thank you John for taking the time to leave such a great review. Glad Coleen has been able to take care of your insurance needs. she is indeed great and has been with me for 46 years.
My office and I appreciate your business.
Paulette"
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Yolanda Ontiveros

September 4, 2025

5  out of  5
rating by Yolanda Ontiveros
"Brianna Adetoye is such a joy to work with! All my insurance needs are now met. I feel secure knowing Im well taken care of with State Farm."
We responded:
"Thank you for the review and taking the time to do it."
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pat schulte

August 4, 2025

5  out of  5
rating by pat schulte
"I have been with them for over 40 years, my dad was one of her first customers I think. I have always had excellent service, a phone call or email always took care of any issue that I had. I have dealt primarily with Coleen over the years, my sons and most of my siblings still use them. Highly recommended."
We responded:
"Thank you Pat for taking the time to leave a review. Glad Coleen and my office have been able to take are of our insurance needs. My office and I appreciate your business and loyalty all these years."
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Chuck Hirbour

April 17, 2025

5  out of  5
rating by Chuck Hirbour
"A Home and Auto customer for more than 3 decades and have had an awesome experience with this State Farm group."
We responded:
"Thank you Chuck. We appreciate you and your business all these years."
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Miriam Gonzalez

January 25, 2025

5  out of  5
rating by Miriam Gonzalez
"They were very helpful and efficient"
We responded:
"Thank you Miriam for the review"
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Hannah Greenleaf

August 29, 2024

1  out of  5
rating by Hannah Greenleaf
"Called to discuss my bill and Paulette was rude from the moment she answered the phone. I asked her if she is always this rude and she claims she was rude because I have called to complain about my bill many times before. I have NEVER called them except for when setting everything up, and even then I spoke to her associate Belinda. Will definitely be switching who handles my insurance."
We responded:
"Hannah, we are sorry to hear that you are less than satisfied with the service our office has provided. We take customer care very seriously. If there is any confusion, please call our office and we will be happy to help you. (714)985-4288. Thank you, Paulette "
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Jay Schroeder

July 30, 2024

5  out of  5
rating by Jay Schroeder
"Ask and you will receive"
We responded:
"Hi Jay, we appreciate you taking the time to leave a review. "
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Bruce Kidd

June 19, 2024

5  out of  5
rating by Bruce Kidd
"I’ve been with this agent for decades and can always expect fair treatment for any of my personal or business policies."
Profile photo of Maria Roberts

Maria Roberts

April 26, 2024

5  out of  5
rating by Maria Roberts
"I take care of my mom’s affairs and my mom has had Paulette Maldonado as an agent for State Farm for many years for their homes, rental properties and auto coverage.
Every time I call they have been so helpful and addressed my concerns. Melinda deserves an enormous shout out, she is very knowledgeable/knows her stuff. When I call and that isn’t often, she knows exactly who I am by my name without me telling her I’m calling regarding my mom’s policies. I don’t have State Farm and I have never met Melinda. She is very efficient and helpful, a true asset to State Farm.
I wonder if Melinda can hook me up with a she shed 😃"
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Mary Epperly

March 19, 2024

5  out of  5
rating by Mary Epperly
"Super helpful with switching my insurance company. I received a great policy for the best deal out there. Thank you for everything!"
We responded:
"Thank you so much Mary for your kind words. We appreciate your business. Glad we could be of help."
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Harris Fogel

February 23, 2024

5  out of  5
rating by Harris Fogel
"Paulette has been handing our families insurance for decades. She is responsive, knowledgeable, and provides great advice. Paulette is a pro and a great person to boot!"
We responded:
"Thank you Harris for the kind review. I'm glad my staff and I have been able to handle all your insurance needs. I appreciate your business and loyalty for all these years."
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YCX YCX

December 11, 2023

5  out of  5
rating by YCX YCX
"I've been with Coleen for a few years, she has always been great, providing great customer service and answering all the questions"
We responded:
"Happy that Coleen has been able to you with all your insurance needs. Thank you for taking the time to leave such a kind review. We appreciate your business and loyalty."
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Jason Koh

October 26, 2023

5  out of  5
rating by Jason Koh
"Amazing customer service. I hope to be with State Farm for a long time."
We responded:
"Thank you so much Jason for your kind review. we appreciate your business."
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Steve Ault

September 20, 2023

5  out of  5
rating by Steve Ault
"Been with them for years. Great customer service. Could'nt be happier with Coleen. She has been great"
We responded:
"Steve, so glad Coleen has been able to help you with all your insurance needs. Your kind review is greatly appreciated."
Profile photo of Sandra Garcia

Sandra Garcia

August 24, 2023

5  out of  5
rating by Sandra Garcia
"Belinda from State Farm really helped me with my car needs very promp a professional!! Excellent service!! Would give 10 stars if I could"
We responded:
"Hi Sandra, I'm so glad Belinda has been able to help you with your insurance needs. We appreciate your kind words."
Profile photo of Joy Hastings

Joy Hastings

May 24, 2023

5  out of  5
rating by Joy Hastings
"I have been a customer of this insurance agent for more than 25 years. I have home, auto, liability, and earthquake insurance with her. I had to make an auto claim when I was hit by an unlicensed and uninsured driver. This claim was handled quickly, the car was repaired, and I was on my way. If I have a question or comment about anything I receive a prompt and courteous reply and if the question or comment warrants further investigation , they will research the situation and get back to me in a short time. Yes, State Farm might be priced higher than some other insurance companies, though I find this not so much in my case, but I like the comfortable feeling I get knowing that my insurance needs are covered, at the correct amounts, adjustments are made if necessary, and I can concentrate on other matters. I will continue to use Paulette Maldonado for the foreseeable suture."
We responded:
"Thank you Joy. Glad my team and I are meeting your insurance expectations. We appreciate and value your business."
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David Engel

March 9, 2023

5  out of  5
rating by David Engel
"If you want to have an agent this is the place to go."
We responded:
"Thank you for your support and recommendation."